Download X-Lite 3 (9.5Mb - superceded but available from this archive)

Save the file on your hard disk (eg C:/software)

X-Lite 3.0 User's Guide :: Counterpath Website

Install X-Lite 3

- Run the program that you just downloaded. Follow the default installation instructions.

After restarting your computer, RETURN TO THIS PAGE to continue with the next step.

To get back to THIS page...
- Visit your mySmartFone website
- Select Help
- Select Softphones
- Select X-Lite
- Scroll down to Step 3
- Continue with the installation

Run X-Lite 3

The software should look like the picture (shown half size)

Your computer may automatically request that you restart it. If not then shut down (X) X-Lite and Restart your computer.

After restarting your computer, RETURN TO THIS PAGE to continue with the next step.

NOTE: To continue with the installation process you will need to have both X-Lite and these instructions on the computer screen at the same time. (Reduce these instructions to a floating browser window and sit it next to X-Lite on your PC desktop). If you are a novice then it may be easier for you to simply print this page and have it next to you while entering your details.

Setup Audio Devices

X-Lite may now request you configure your audio devices for headset and speakerphone. Follow the onscreen instructions.

Adjust these settings as per your attached and internal devices. These and many other settings can be adjusted at any time by selecting the Menu Button (left button at the top of the display) and choosing Options from the menu. Select Devices from the icons on the left to change audio device settings.

Setup a SIP Account

X-Lite may then open the SIP Accounts window as shown here (half size).

If it does not automatically appear then RIGHT click in the display and left click (select) SIP Account Settings... off the menu.

Click the Add... button

Enter Your Details

Enter YOUR* Details into the User Details section of the Properties of Account1 window

EXAMPLE Details shown - Enter YOUR Details into the required fields.

After YOUR details have been entered correctly, click on the OK button.

This is an example of what it looks like after clicking the OK button in the previous step.

Click the Close button.

Firewall Warning

You may encounter a request from your firewall to block or unblock a (potential) security risk.

You may get a warning like... "Do you want to keep blocking this program?"

You MUST set your firewall to UNBLOCK all requests by X-Lite!

You should then mometarily get a message on the display:

Finding network...

then:

Ready
Your username is: xxxxxxxxxxxx

where xxxxxxxxxxxx is
YOUR Internet phone number

NOTE: If you do NOT get the Ready notification you cannot make calls. Try re-entering your details EXACTLY as shown above or go to the troubleshooting section below.

Set the Audio Codecs

We suggest you ONLY use the GSM, iLBC and Speex codecs.

Deselect (remove) the G711 aLaw, G711 uLaw and Broadvoice codecs as they consume way too much internet bandwidth for regular SoHo or home users.

ONLY use the High bandwidth codecs if you absolutely need them or you MUST use them in a particular environment. The BEST and most widely used codec is now G729 BUT it is used at a cost and therefore only available in purchased devices.

- Right Click in the display and select Options
- Select Advanced from the bottom of the left menu.
- Audio Codecs settings will be the next page displayed
- Deselect (remove) the G711 aLaw, G711 uLaw and Broadvoice codecs (click on the codec in the Enabled codecs window and click the <-- button)
- Select the GSM, iLBC and Speex codecs (click on the codec in the Disabled codecs window and click the --> button)
- Click OK to exit these settings and return to the phone operation

Make a Test Call to the "Member Menu"

Dial "0" on the telephone dialpad then click the green DIAL button

You should hear the "Operator" announce a voice menu. If you cannot hear the Operator voice menu then go back and check that you entered your details correctly. Otherwise visit the troubleshooting section below.

Dial "7" to perform an Echo Test. - Talk with a normal speaking volume. You should hear yourself back with a very short delay (less than half a second) This test determines a number of things. If the delay between you talking and hearing your voice back is greater than ONE second then your internet link is very poor or you have selected a SIP server (advanced setting) that is too far away. If your voice level is too loud or soft you can adjust the microphone and/or speaker volume levels. These controls and level indicators are on the left and right of the dial pad on the X-Lite.

Dial "#" to complete the Echo test.

Dial "2" from the operator menu at any time to Check Your Call Balance. An automated voice will announce your current balance to you.

Dial "8" from the operator menu to retrieve your voicemail. Enter your Internet phone account PIN number when prompted for your "Password" You can also retrieve you voicemail from your internet phone by dialling your own Web PABX (898060xxxxxx)

Congratulations! You Can Now Make a Real Call

Dial a friend and tell them about mySmartFone!

Remember to make ALL your landline and mobile calls in Full International Format.

Dial as if you are calling from another planet! ALL countries are effectively another country, including the one you are in now.

EXAMPLES:

- Dial 899 060 xxxxxx to call their Internet Phone (direct) eg. 899060123000
- Dial 898 060 xxxxxx to call their SmartFone PABX (routed) eg. 898060123000
- Dial 61 x xxxx xxxx to call their Australian Landline (switched) eg. 61 2 8211 9162
- Dial 1 xxx xxx xxxx to call their USA Phone (landline/cell) eg. 1 212 211 9162

To make calls to landlines and mobiles you will need a positive Call Account Balance.

If your call account balance is too low then you will need to recharge it. Visit the shop or login to your user Control Panel and click Recharge Your Call Account. Recharges may take a few hours to take effect. We suggest that you authorise an Automatic Call Account Recharge to avoid running out of call credits.

X-Lite Features

Click the arrow to the Right of the display to show the Contacts and Calls Lists. You can add contacts to the contact list from the parties that you call or from calls made to you. You can double-click a name to call someone.

Click the arrow to the LEFT of the display to show the Video Window. . If you have a camera then your caller can see you if they open this window and you click "Send Video". If your caller has a camera and they click "Send Video" then you can see them

Keep the Video window closed if you do not intend to send or receive video.

You can record audio or video calls by clicking the record button below the display while in the call. Click the record button again or hangup to cancel the recording.

Correcting Possible Errors

- All details should be in lowercase with no spaces (except Display Name)
- Internet Phone Numbers and PINs are NUMBERS not letters
- DO NOT instinctively enter your website username and password in these fields

Registration Error: 401 - Unauthorised
- Your details have been entered incorrectly.

Registration Error: 404 - Not Found
- Your Username has been entered incorrectly
- User name is your full Internet Phone Number (the same as Authorization user name)

Registration Error: 403 - Forbidden (Bad auth)
- Your Password has been entered incorrectly
- Password is your Internet Phone Account PIN number

Registration Error: 403 - Authorization username does not match account name
- Your Authorization user name has been entered incorrectly
- Authorization user name is your Internet Phone Number (same as your User name)

Registration Error: 503 - Service unavailable
- Domain is entered incorrectly OR
- X-Lite is being blocked from accessing the internet
- Check your firewall to ensure that it has FULL ACCESS for the net2max.com domain
- Check that you can PING net2max.com (Start :: Run:: cmd :: ping netmax.com)
- Ideally you should have ping response times of less than 50ms with zero packet loss
- There should be less than 20% variation in ping time (Latency vs Jitter)

Registration Error: 408 - Request Timeout
- X-Lite is being blocked from accessing the internet
- Check your firewall to ensure that it has FULL ACCESS for the X-Lite program

Windows Firewall Issues
- Open Control Panel > Security Centre
- Select Manage Security Settings for: Windows Firewall
- Select the Exceptions tab
- Check to see that X-Lite is on the list and is ticked

Other Firewall Issues (eg AVG, Zone Alarm etc)
- Program Control: Set Full access to and from the internet for x-lite.exe
- Privacy: UNBLOCK everthing from net2max.com and mysmartfone.com
- Google Desktop cannot be installed with ZoneAlarm as they interfere with each other

Application Settings

- Right Click the display and select Options
- Select Application from the Icon Menu Bar to the left.
- Select the options as desired (or leave the defaults).
- Choose a Media location to save recordings of your audio and/or video calls.

Devices Settings

If the Audio Settings were not configured during setup...
- Right Click the display and select Options
- Select Devices.
- Choose the Speaker and Microphone for the Headset and Speakerphone.
- Choose a Ring Device to alert you that someone is calling.
- Select a Camera if you have one.

Setting the Best X-Lite Audio Codecs

We suggest you ONLY use the GSM, iLBC and Speex codecs.

Deselect (remove) the G711 aLaw, G711 uLaw and Broadvoice codecs as they consume way too much internet bandwidth for regular SoHo or home users.

ONLY use the High bandwidth codecs if you absolutely need them or you MUST use them in a particular environment. The BEST and most widely used codec is now G729 BUT it is used at a cost and therefore only available in purchased devices.

- Right Click in the display and select Options
- Select Advanced from the bottom of the left menu.
- Audio Codecs settings will be the next page displayed
- Deselect (remove) the G711 aLaw, G711 uLaw and Broadvoice codecs (click on the codec in the Enabled codecs window and click the <-- button)
- Select the GSM, iLBC and Speex codecs (click on the codec in the Disabled codecs window and click the --> button)
- Click OK to exit these settings and return to the phone operation

Changing Your SIP Account Settings

- RIGHT click in the display and select SIP Account Settings....
- Double click the highlighted account OR select the account and click the Properties button.
- Edit your details as necessary
- X-Lite will only allow ONE registered account at a time.
- If you wish to have more than one active SIP account then you will need to purchase the commercial version called eyeBeam.